Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 

Pre-orders (Build to Order)

• When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
• If you make changes to specifications after placing your order, please contact us as soon as possible, as we may not be able to accommodate your request due to the manufacturing process.
• You can cancel a partially paid pre-order order that has not yet been fulfilled. However, for build-to-order products, the refund fee will vary depending on when you request your cancellation. For details on refunds, please see our Return Policy.
• We do not accept cancelation after shipment.

For customers in Japan or areas where our dealers are located, cancellation procedures differ between the retailer where you placed your order and our company, so please contact the retailer directly.