Legal notice

Shop Name

SHOP - SAITO GUITARS

Sales Company

SAITO GAKKIKOUBOU INC.

Representative

Masaaki Saito

Store representative

Narihito Soma

location

2305 Angyoryonegishi
Kawaguchi Saitama
333-0834, JAPAN
Phone: +81-48-283-9877

E-mail Address

order@saitoguitars.com

URL

https://shop.saitoguitars.com/

Sales Price

The displayed amount and consumption tax.

Other required charges excluding product price

Shipping fee and bank transfer fee.

Method of payment

Credit card payment, PayPal or bank transfer.

Timing of payment

When paying by credit card or PayPal, payment will be confirmed at the time of ordering the product, and when paying by bank transfer, payment will be confirmed after payment is confirmed.

Delivery time of the product

If you pay by credit card or PAYPAL, your order will be shipped within 3 business days after your order is confirmed.
In the case of bank transfer (prepayment), the order will be shipped within 3 business days after payment is confirmed, but if payment is not received within 3 days, the order will be automatically cancelled.
We do not ship on days that are not business days.

Delivery method of the product

We use Yamato Transport for domestic shipments, and DHL Express or EMS for overseas shipments.

Returns and Defective Products

Please check the contents of the shipment immediately upon arrival. We will refund all product costs and accept returns only if there is a defect listed below on our part, so please contact us immediately within 7 days after receiving the product.

  • The product arrived different from what I ordered.
  • If there is damage or a defect that is clearly the result of our company's actions.

Please see the Refund Policy for detailed information on the above returns.

Please note that we will not accept returns in the following cases.　Please see the Refund Policy for detailed information on the above returns.

  • If you contact us more than 8 days after the product arrives.
  • The ordered items and their accessories are damaged, scratched, stained, or missing, which were not present at the time of shipment.
  • The color of the item you receive differs from what appears on your computer monitor.
  • Customer convenience or personal reasons.

Return deadline

Please contact us within 7 days including the day the product arrives.

Cancellation

We do not accept cancellations after the product has been shipped.