Notation based on the Specified Commercial Transactions Law

Store name

SHOP-SAITO GUITARS

Distributor

Saito Gakkikoubou Inc.

Representative Responsible

Masaaki Saito

Store clerk

Narihito Soma

Location

2305 Angyoryonegishi, Kawaguchi, Saitama 333-0834, JAPAN
Phone. (+81)48-283-9877

Email address

order@saitoguitars.com

Shop URL

https://shop.saitoguitars.com/

Selling price

Displayed amount and consumption tax

Necessary fees without the product price

Shipping fee, cash on delivery fee, or transfer fee in the case of bank transfer

Payment method and timing of payment

[Payment method] Credit card payment, PayPal, Cash on delivery ( Payment on arrival of goods ), Bank transfer ( Prepaid).
[payment time] Paymant will be confirmed when ordering the products or after confirming payment from our bank.

Delivery time

The item will be shipped within 3 business days after the order is confirmed if you choose the payment method for Credit card, PAYPAL or COD.

It will be shipped within 3 business days after receipt of your payment via bank transfer, but your order will be automatically canceled if 3 business days for payment deadline has passed and we cannot confirm your payment.

* We do not ship on weekends and public holidays.

Delivery method

Shipping company: Yamato Transport
The item will be delivered by the shipping company as soon as the shipment is ready.

Returns and defective products

Please inspect the contents of the shipment as soon as the item arrives. We will only accept returns if there are any of our deficiencies listed below. Please contact us promptly within 7 days after the item arrives.

  • A product different from your order has arrived.
  • If there is any damage or defect that is the obvious cause for us.

For more information on returns above, please refer to the Refund Policy.

Please note that we do not accept a refund listed below.

  • If you contacted us more than 8 days after the purchase item arrived.
  • If there are any damage, scratches, dirt, or loss that were not to the order item including accessories when it was shipped. 
  • A painted color of product is different from a color displayed on customer’s computer monitor.
  • Due to customer’s convenience and personal reason.

    Return deadline

    Please contact us within 7 days after the item arrives.

    Cancelation

    We do not accept cancelation after shipment.


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